Guest Services Agent

Treehouse Hotels is seeking a warm and articulate Guest Services Agent to join their Front Office team, which plays a crucial role in delivering exceptional service to guests. Ideal candidates will have at least one year of relevant experience, demonstrating a passion for hotel operations, teamwork, and attention to detail. The hotel's culture prioritises inclusivity and well-being, offering various perks such as team member recognition programs, career advancement opportunities, and discounts across properties. Treehouse Hotels is committed to fostering a diverse and equitable community for both team members and guests.

Grow with us…

The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brands best self.

Were current searching for a warm, welcoming, articulate Guest Services Agent to ensure that every guests experience is personable, relaxing and effortlessat arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, wed love to chat.

About You

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.
• Flexible, approachable and with a can-do attitude

About us

Within Treehouse London, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward
• Cycle Schemes
• Discounts across our properties and venues worldwide for all team members
• Career Advancement
• Recommend and friend schemes
• and more…

It’s 1 World

Creating a culture of inclusivity is our responsibility as human beingsto each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

Starwood Hotels is an Equal Opportunity Employer.

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