General Manager

The General Manager position at the Empress State Building in Central London involves leading a team to provide exceptional catering and hospitality services for the Metropolitan Police contract. The role requires management experience in catering or hospitality, financial acumen, and the ability to inspire teams in a fast-paced environment. Responsibilities include overseeing operations, managing costs, ensuring compliance, and coordinating with clients and subcontractors. The position offers various benefits, including discounts, health support services, and professional development opportunities. Applicants must be eligible for security clearance due to the high-security nature of the site.

General Manager – Catering
Location: Empress State Building, Central London
Hours/Contract: Monday – Friday (occasional weekends as needed)
Why This Role Is for You
As a General Manager at our flagship Met Police contract, you’ll lead a talented team to deliver outstanding catering and hospitality services. This is a fantastic opportunity for a driven leader to make a meaningful impact in a prestigious, high-security environment.
What You’ll Be Doing

• Leading catering, hospitality, and client service operations
• Managing, mentoring, and developing teams across the site
• Controlling costs, GP, labour, and operational performance
• Ensuring safety, hygiene, and compliance across departments
• Liaising with clients and stakeholders, responding to feedback
• Coordinating with subcontractors and partners to meet service standards

You’ll Be a Great Fit If You…

• Have management experience in catering, hospitality, or facilities
• Are financially and commercially aware
• Communicate well and inspire high-performing teams
• Work confidently in fast-paced, client-facing settings
• Care deeply about quality food, service, and team culture

Perks & Benefits

• Discounts on food shops, travel, cinema, and more
• Access to Digital GP and health support services
• Free wellness and mindfulness sessions
• Wow Points rewards and contributory pension
• Learning & development through MyLearning and Pathways

A Bit About Us
Compass Group UK&I is the UK’s leading food and support services provider. Through ESS, we deliver secure and high-quality services across Defence, Government, and Energy sectors.
Important Security Information
This role is based within a high-security government site. All applicants must be eligible to undergo security clearance (including Developed Vetting where required). Daily entry to the building is subject to stringent security protocols, including ID checks, restricted access zones, and regular screening.
Ready to Join Us?
Apply now with your CV or application form. We’ll contact you for a chat or interview.
Apply early — positions may close sooner than listed.