Gaming Supervisor

Metropolitan Gaming Group is a vibrant multi-channel gaming and leisure brand catering to urban dwellers, encompassing both Metropolitan Gaming Online and Metropolitan Casinos. With ten locations in the UK and Egypt, including the renowned Empire Casino and the luxurious Metropolitan Mayfair, the brand prides itself on its exceptional customer service and innovative approach. Employees benefit from a comprehensive package that includes training, competitive salaries, and various perks such as discounts and health services. Gaming supervisors play a crucial role in ensuring compliance with gaming regulations while providing top-notch customer experiences. Applicants must be over 18 and eligible to work in the UK.

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.

Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Main Function Of The Job

To provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.

All gaming supervisors will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.

The Gaming Manual, available on share point, details the various capabilities and standard expected. Some key points from the manual are:

• Always oversee gaming activity in a vigilant manner ensuring that relevant legislation and rules of the game are always adhered to.
• Monitor customer play, interreact or intervene when required and ensure that both dealer and others continually promote and support the ethos of safer gaming.
• Maintain and update both formal records and colleagues/senior management of such interactions and any required follow on action is agreed and takes place.
• Ensure accurate player tracking is achieved and that threshold limits relating to buy in, cash out and general level of play are always monitored. In doing so interact or escalate where required in relation to Know Your Customer requirements, source of funds and enhanced due diligence.
• Run casino operations in the absence of an Assistant/Casino Manager and be sole Manager on duty for part or all of shifts, as directed and agreed by senior Venue Management.
• Conduct all levels and types of customer interaction in a sole capacity.
• Consider and undertake gaming, cash desk and customer dispute decisions in a sole capacity.
• Create and support a culture that necessitates complete adherence to internal policies and procedures and abiding by all laws and regulations applicable to the business.
• Protect the Company’s most important asset – its gaming license.
• Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures.
• Adhere to continual reporting requirements to the centralised compliance organisation within CEUK/EMEA or CEUS of routine matters.
• Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.

Please Note: You must be aged 18 or above and have the right to work in the UK.

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