Gaming Supervisor

Metropolitan Gaming Group is a dynamic multi-channel gaming and leisure brand catering to urban dwellers in the UK and Egypt. With ten locations, including the renowned Empire Casino and Metropolitan Mayfair, the brand prides itself on exceptional service and innovative experiences. Employees benefit from a comprehensive package that includes competitive salaries, training, and wellness services. The primary role of gaming supervisors is to deliver outstanding customer service while managing various games, such as Blackjack and Roulette. Their performance significantly impacts the success of both the venues and the company as a whole. Applicants must be over 18 and eligible to work in the UK.

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.

Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Main Function Of The Job

To provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.

All gaming supervisors will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.

The Gaming Manual, available on share point, details the various capabilities and standard expected. Some key points from the manual are:

• The gaming supervisor must maintain control of the game when dealing.
• The gaming supervisor must shuffle the cards, spin the wheel or deal the cards but will also calculate and pay winning bets, change cash into house chips and take losing bets.
• The gaming supervisor will change chip colours for the players as well as answer questions and at times provide guidance on the rules of the game.
• In addition to the traditional gaming supervisor responsibilities, you will provide entertainment and hospitality to customers, and the quality of a dealer’s customer service contributes to the venues and company’s success.

Please Note: You must be aged 18 or above and have the right to work in the UK.

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