Front Desk Agent – Hotel

One Hundred, situated on Shoreditch High Street, embodies the area's evolution with 258 bedrooms and suites, various dining options, and five event spaces. Notable venues include Seed Library, a cocktail bar by Mr Lyan, and Kaso, a rooftop bar offering panoramic views. The hotel prioritises guest comfort, providing a tranquil retreat from the energetic surroundings. The Front Desk Agent plays a crucial role in ensuring exceptional guest experiences through warm welcomes, smooth check-in/out processes, and effective communication with all hotel departments. The position offers a competitive salary and various employee benefits, fostering a supportive and enjoyable work environment.

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotels food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heartof an evolving Shoreditch.

As a Front Desk Agent, youll be the first and last point of contact for our guests. Youll create memorable arrivals and seamless departures while handling queries and requests with professionalism and personality. Youll work closely with all departments to ensure every guests stay is exceptional from start to finish.

Key Responsibilities:

• Warmly welcome guests upon arrival and handle check-in/check-out procedures

• Provide information about the hotel, local area, and services in a friendly, engaging way

• Manage reservations, room assignments, and guest requests with accuracy

• Handle payments, billing, and administrative tasks

• Resolve any issues or concerns calmly and efficiently

• Collaborate with housekeeping, concierge, and food & beverage teams for smooth operations

• Maintain a polished front desk area and uphold the hotels standards at all times

Salary:£26,225 p/a + service charge

#HI-CAT

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Contribution towards Health Cash Plan

• Life Assurance

• 2 days paid volunteering leave per year

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London

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