Floor Manager

The front of house management team is seeking an experienced Floor Manager to enhance guest experiences at SUSHISAMBA. The ideal candidate will lead the team in delivering exceptional hospitality, ensuring seamless service and guest satisfaction. Responsibilities include overseeing daily operations, training staff, managing guest flow, and resolving complaints. The position offers a competitive salary, generous discounts, and various employee benefits. Candidates should have at least two years of managerial experience in a fine dining environment, excellent communication skills, and a commitment to fostering a positive team culture. SUSHISAMBA blends Japanese, Brazilian, and Peruvian cuisines in a vibrant setting.

Your Role:
The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience.
Service is always at the forefront soits essential for you to beexceptionally welcoming, dynamic and very friendly. Our guests choose us fora memorableexperience, and you will be part of making each experience that extra special.
Your Rewards:
As a Floor Manager we dont just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
– Highly competitive salary
– 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
– 28 days holiday allowance
– Complimentary breakfast and dinner during shifts
– Employee discounts website
– Cycle to work scheme
– ‘Refer-a-friend cash incentive scheme
– Employee of the month rewards
– Internal Training and career development
– Pension Scheme including employer contributions
– Yearly Staff award ceremony and party
Key Responsibilities:

– Lead the floor team during service to ensure seamless, efficient operations and exceptional guest experiences
– Act as a role model in delivering warm, attentive, and polished hospitality at all times
– Oversee daily service briefings, team allocations, and shift handovers
– Manage guest flow and table allocations to maximize both guest satisfaction and revenue
– Train, coach, and develop team members, fostering a high-performance culture and maintaining brand standards
– Resolve guest complaints swiftly and effectively, turning any negative into a positive
– Work closely with the kitchen and bar teams to ensure excellent communication and timing
– Ensure compliance with health, safety, and hygiene standards at all times
– Report on shift performance, including key insights on service, team, and guest feedback
– Collaborate with senior managementon continuous improvement and innovation

Your Requirements:
As a Floor Manager we would love you to have:
– Experience of at least 2 years working in a Managerial role at a fine dining fast-paced environment will be tested at trial/interview stage
– Experience supervising daily shift operations from various departments
– Experience supervising large teams
– Excellent English language communication skills are required
– Flexible availability, working any 5 days a week between Monday – Sunday
– Be deeply respectful of diversity and individuality
– Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking
– Provide opportunities to grow alongside our ever-evolving company
– Ability to maintain and set processes and standards
Your Restaurant:

SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil and Peru. The menus are a mix of new and signature dishes with an emphasis on bold flavours, the finest ingredients and artful presentations.SUSHISAMBA is operated by Sushi Samba Group, which oversees locations in Las Vegas, London, Edinburgh, Abu Dhabi, Dubai, Riyadh, Doha, Bahrain & Singapore.

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