Field Service Engineer

Johnson Controls offers a unique opportunity for individuals to contribute to a safer, more sustainable future as a Service Engineer, primarily focusing on Fire Alarm Systems. The role involves delivering exceptional customer service and proactively addressing potential issues. Candidates should possess experience in the fire industry, including system repair and maintenance, alongside strong troubleshooting skills and customer-facing experience. Johnson Controls provides competitive salaries, generous benefits, and ample career progression opportunities, including training and support. The company values its employees, reflected in their long service and commitment to creating a positive work environment.

What can Johnson Controls do for you?

Join us at Johnson Controls, where you have the chance to shape a safer, more comfortable, and sustainable future. We are dedicated to transforming the world we live, work, and play in, continuously creating exciting opportunities for our employees to grow and thrive.

What you will do

As a Service Engineer, you will play a crucial role in servicing Fire Alarm Systems to meet industry standards while delivering exceptional customer service. We seek proactive engineers who can identify and resolve issues before they arise. This is a fantastic opportunity for a seasoned engineer to join a high-performing team covering the Kent area and supporting our broader team as needed.

How you will do it

• Deliver outstanding customer service to exceed expectations, building and maintaining effective relationships with both internal and external customers.

• Service devices safely and responsibly to prevent injuries, property damage, and material waste.

• Manage your time efficiently, prioritizing tasks effectively.

• Accurately complete engineer work reports or checklists as required.

What we look for

We are looking for candidates with experience in the Fire industry, particularly in the repair and maintenance of large system. A solid understanding of industry standards, a logical troubleshooting approach, and good computer skills are essential.

Experience in a customer-facing role is required, along with a full clean driving license. You should be comfortable lifting and climbing ladders, working at heights.

Preferred Qualifications:

• Current relevant industry qualifications (e.g., 18th edition, NVQ, City and Guilds, BTEC, FIA)

Why work for ADT?

We offer the ideal platform for you to advance your career with a variety of opportunities. Along with excellent career progression, you will receive:

• Competitive basic salary with outstanding earnings potential

• Optional overtime

• Generous callout payments – the best in the industry

• Travel time compensation – averaging 3% of basic salary

• Engineering commission scheme – averaging 7% of basic salary

• Sales referral incentives

• Pension matching up to 7%

• 25 days of holiday plus bank holidays

• Company vehicle, uniform, all PPE, tools, and ongoing training provided

• Leading industry health & safety and employee assistance program

• Career advancement opportunities

• Our team boasts an average of 20+ years of service

• Staff referral scheme offering up to £2,000

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