Field Network Technician

Job Summary by the careerbalance.co.uk Team:

36Job Description:We are currently recruiting for a Field Network Engineer out of our Hammersmith STW Depo.

As the successful candidate, your role will be out in the field supporting our customers and protecting the environment. You will be overseeing our contractors and ensuring they are working safely and efficiently. Working alongside them to resolve defects on our sewer network.

This role provides an interesting working environment as no one day or one job is the same. You will be required to liaise with the environment agency, councils, and customers. This role will suit someone who is self-motivated, strong interpersonal skills, and enjoys the responsibility of making quick accurate assessments and decisions whilst on site. You will form part of an extremely supportive and trusting team.

What is important to us is finding someone with the right personality and values for our team. We are looking for someone with enthusiasm and a willingness to learn.  As you will be spending your time dealing with customers and contractors, you need to have excellent communication and interpersonal skills.  There is a need to be self-motivated with a passion for problem-solving and making a difference. Due to the nature of this role you will need a Clean manual driving licence.

What you’ll be doing as The Field Network Engineer

• The day-to-day operation of the waste network including resolution of sewer collapses, blockages, flooding to customers’ homes, and pollution to watercourses.
• Taking personal ownership of customer issues i.e. responding to queries, complaints, and resolving issues.
• Ensuring compliance with all relevant regulations and standards during repairs.
• Acting as local network expert providing information for risk assessments and sharing information regarding network risks and other health and safety issues.
• Attending meetings with customers, councils, and the Environment Agency to discuss how best our business can support them.
• Providing critical on-site information to support the wider Operations team.
• Supervising contractors to ensure that they are working safely and adhering to company policies & procedures.

Base Location: Hammersmith – W6 9QD
Working Pattern or hours: 38 Hours Monday to Friday plus the inclusion onto an on standby Rota for which you will receive additional payment

What you should bring to the role

• We are looking for someone with enthusiasm and a willingness to learn.
• As you will be spending your time dealing with customers and contractors, you need to have excellent communication and interpersonal skills.
• There is a need to be self-motivated with a passion for problem solving and making a difference.
• Basic IT skills are preferable but not essential.
• Clean manual driving licence.
• A strong emphasis on and passion for great customer service.
• It is essential that you are flexible in your approach to work and work effectively should an event occur in the field.

What’s in it for you?

• Competitive salary between £24,400. -£32,800 per annum depending on your level of experience depending on skills and experience.
• Full training package provided.
• 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution – Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear – to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life’s essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointLocation: South East, Hammersmith