Evening Porter

Job Summary by the careerbalance.co.uk Team:

41Job Description:External Job Advert
Job role: Evening Porter
Location: Histon, Cambridgeshire
Salary: £11.44 per hour plus benefits 
 
Job Sector: Retirement – Assisted Living 
Hours: Monday, Tuesday, Wednesday, Friday 5pm-9pm (16 hours per week)
The job role

• To effectively and professionally manage the development, whilst providing a safe, secure and well-maintained environment for the residents and visitors as befits the leading manager of retirement housing and related services in Great Britain.
• To take action in the event of an emergency and summon assistance from the appropriate authority.
• To monitor the efficient working of the communication system, fire alarms and fire appliances.
• To clean and maintain the communal areas of the building and of the garden and grounds and to take any necessary action to meet difficulties, or remedy deficiencies in either the equipment or the premises and to report any such action to his/her line manager.
• To report to the line manager breaches of the rules and regulations as contained within the lease.
• To supervise the security arrangements and ensure lighting standards are maintained and that ambient temperatures in the communal areas are properly regulated.
• To regulate the use of the car parking areas and ensuring communal areas are properly regulated.
• To promote Retirement Homesearch (where applicable).
• To be responsible for the master keys whilst in your possession and to record and sign in the appropriate location when passing keys to another member of staff.

Skills & Experience

• Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication – a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT – able to operate Microsoft Office applications, and confident in learning new systems
• Administration – organised, methodical and experience of keeping accurate records
• Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative. 

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
 Location: East Anglia, Histon