EMEA Network Services Sr. Manager

Job Summary by the Career Balance Team:

The Walt Disney Company is looking for a Network Services Senior Manager to oversee service delivery in the EMEA region. The role involves reshaping the company’s approach to enterprise networking and leading a team of technologists in Europe. Responsibilities include resource management, collaboration with business units, project portfolio management, and vendor management. The ideal candidate should have experience in team leadership, project management, and infrastructure service delivery. Additional perks include annual leave, private medical insurance, free park entry, Disney discounts, and more. The company is committed to diversity and inclusion.

Job Description:

This position requires you to be based in the office 4 days per week.

We’re seeking a dynamic leader to head up EMEA network service delivery as our Network Services Senior Manager and oversee all aspects of service delivery. In this role, you’ll have the unique opportunity to make a significant impact by reshaping our approach to enterprise networking. While it’s not your typical hands-on tech role, it’s a chance to lead a team of technologists in Europe, focusing on resource management and collaborating closely with various business units, including Disney+, parks, and studios, and Disneyland Paris.

If you thrive in a fast-paced, ever-evolving environment, where no two days are the same and transformation management excites you – then we’d love to hear from you!

The Opportunity and Responsibilities

• Development of resource plans, rationalizing FTE and incremental resource needs based on validated demand forecasts.  Works closely with the Domestic Network Services leadership to understand, rationalize and prioritize the project pipeline.
• Works closely with local and US leadership and with business unit partners on forecasts and funding strategies for needed network technology solutions.
• General project portfolio management, including (where appropriate) executive status and reporting, oversight, and management of project managers/coordinators
• Human resource, talent acquisition and training management for local engineering resources
• Collaboration with global and local market Network Design teams on technology standards, as well as engineering and service delivery standards
• Establishment and management of 3rd party service providers, ongoing local vendor management across all network partners
• Quality assurance and overall service delivery management of delivered services, including standards, design reviews, compliance, fit for use.

The experience we require from you

• Has demonstrated success in the areas of team leadership, management and mentorship.
• Understands and can practically apply the concepts of resource demand planning, project portfolio management, infrastructure service delivery, and service roadmaps.
• Seeks to understand customer perspective/feedback and informs leadership (voice of the customer)
• Thinks in terms of technologies, capabilities and service delivery.
• Can comprehend and understand the intersection of business requirements and technology solutions, asking the right questions, and influencing/leading network engineers to fit for use solutions.
• Understands the concept encompassed in delivering infrastructure as a service.
• Experience overseeing teams in the French market would be beneficial

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group – ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Location: London