Departmental Manager

A leading packaging solutions provider is seeking a dynamic Departmental Manager to oversee its Sheeting Department. This role is crucial for ensuring operational excellence and customer satisfaction while fostering internal collaboration. Key responsibilities include managing customer and supplier relations, overseeing sales and customer service, handling stock management and procurement, ensuring efficient order processing, and maintaining accurate accounts administration. The ideal candidate will possess proven experience in operations management, strong leadership and communication skills, and the ability to adapt to changing market conditions. The role also emphasizes team development and cross-department collaboration.

Overview: A leading provider that specialises in packaging solutions, offering market-leading innovation and service are currently seeking a dynamic and driven Departmental Manager to lead our Sheeting Department.

This role plays a pivotal part in ensuring operational excellence, customer satisfaction, and seamless internal collaboration.

Key Responsibilities: Customer & Supplier Relations Represent the business with a high level of professionalism when dealing with external customers and suppliers.

Maintain strong working relationships to ensure continued customer satisfaction and supplier reliability.

Internal Sales & Customer Service Oversee all aspects of customer management, including handling enquiries and resolving complaints efficiently and professionally.

Proactively identify and respond to shifts in customer and market needs to maintain a competitive edge.

Stock Management & Procurement Manage the procurement and inventory of liner reels and singleface materials.

Ensure stock levels are maintained to meet production demands while minimising waste and cost.

Order Processing Management Lead the Order Processing team to ensure: Orders are processed accurately and without delay.

Delivery notes are raised promptly.

Bespoke materials are ordered in an efficient and cost-effective manner.

Accurate and timely stock volume reductions.

All order dependencies are in place to support uninterrupted production.

A culture of professionalism is upheld across the team.

Accounts Administration Oversight Ensure accurate and timely invoicing for all processed orders.

Maintain up-to-date credit tracker records.

Oversee invoice checking against goods received, ensuring accuracy and approval for payment.

Proactively raise and manage resolution of any invoice discrepancies.

Support regular and timely completion of accounts and stock take reporting.

Cross-Department Collaboration Work closely with the production team to align output with business needs and timelines.

Team Development Identify training needs and provide development opportunities for team members to enhance performance and engagement.

Key Skills & Experience: Proven experience in a departmental or operations management role, ideally within a manufacturing or production environment.

Strong leadership and communication skills.

Excellent organisational and time-management abilities.

Competency in stock control, procurement processes, and customer relationship management.

Ability to adapt quickly to changing priorities and market conditions.