Customer Support Specialist

Job Summary by the careerbalance.co.uk Team:

131Job Description:Customer Support Specialist
Pertemps Telford are currently recruiting for a Customer Support Specialist to join our client’s team, on a temp-perm basis, based in Much Wenlock. Working in a small team, you will be responsible for a range of tasks including inbox monitoring, customer service, sales order processing and more!
 
Hours 37.5 hours between 08:00-17:00. Mon-Fri, however, would consider a four-day week for the right candidate.
Salary £11.20-13ph DOE
Temp-perm
 
Duties, not limited to:
 

• Responsible for monitoring the sales email inbox, processing emails including quotes, orders, and queries. 
• Telephone calls and take enquiries from existing and potential customers.
• Use a software to save all relevant paperwork, and ensure each order is fully dispatched, including status and customer invoice.
• Liaise with other departments in the business including production, warehouse, and accounts.
• Log complaints and escalate to management for resolution.
• Print picklists for the warehouse to pick.
• Refer technical enquiries to the relevant department ensuring it has been following up in a timely manner.
• Enter dispatches on the haulier portals and print labels, attaching to the matching pallets, and liaising with hauliers to book load and dispatch vehicles.
• Make up product samples and post out to potential customers at request.
• Full management of order lifecycle from being placed to dispatch, including sending to production, and dispatching in a timely manner once produced.
• Take payments via card processing software or similar for applicable orders.
• Chase ETA’s, report and follow up on delayed deliveries, damages, and claims.
• Print end of day manifest, ensure the driver signs off.
• Check picked orders for accuracy before dispatch.

• Any other duties as reasonably requested by management.

Successful Candidate:

• Will have experience working in an office-based customer service role.
• Relevant training will be provided, you must have a willing and eagerness to learn.
• Enjoys working as part of a small team but happy to take on the responsibility for the throughput of sales.
• Has a flexible approach to work and is happy to go above and beyond set duties when requested.
• High level of accuracy, excellent attention to detail and the confidence to speak up when issues are identified.
• Excellent communication skills, able to converse professionally with colleagues, customers, and suppliers.
• Has own means of transport due to location.

 
If you are interested, please click to APPLY!Location: West Midlands, Much Wenlock