Customer Success Manager – SaaS Platform for NFP’s/Charities

Job Summary by the careerbalance.co.uk Team:

30Job Description:

IT Sales – Customer Success Manager – SaaS Platform for NFP’s/Charities

Location: 
UK Wide (Remote)

Salary: 
£45k-£50k BASIC + Excellent Benefits

Ref:  
1518930
 
Role:

Our client, a growing SaaS organisation within the NFP sector, is pursuing its search for a proactive and enthusiastic ‘Customer Success Manager’ to act as key player within its dynamic team. Equipped with experience in customer success within SaaS, the ideal candidate will possess a deep understanding of the NFP/charity sector, within the digital arena. In this role, the appointed candidate will be at the forefront of client relationship management, ensuring seamless onboarding, adoption, and ongoing success for its non-profit partners. Responsibilities will include nurturing relationships with clients, conducting regular check-ins to maintain client satisfaction and reduce churn, developing and executing success plans tailored to each client’s needs, all whilst identifying and pursuing opportunities for up-selling and cross-selling within existing accounts. Our client is seeking a relationship-builder that is trustworthy and capable of handling client interactions with excellence, whilst being passionate about supporting charitable causes. This is a fantastic, fully remote role within a growing and thriving organisation, whereby working collaboratively within a close-knitted team is key.  

Candidate Skills Required:

– Track record of customer success/account management within SaaS/technology, ideally within the NFP sector        

– Strong knowledge and understanding of the NFP/charity space

– Trustworthy, enthusiastic and proactive

Candidate Skills Beneficial:

– Degree educated

– A stable career record

To apply:

Call Harry Atwal on or email:

Please note:

• All candidates must be eligible to work and live in the UK.
• Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful.

Reimin Reid

We specialise in the placement of SaaS Sales Professional’s across the UK and Ireland. If you are looking for a new career and sell software and IT solutions or services, we would love to talk to you! Especially if you are currently holding/or have held positions such as “Sales Development Representative”, “Sales Executive”, “Account Manager”, “Business Development Executive/Manager”, “Partner Manager”, “Channel Manager”, “Alliance Manager”, “Sales Manager”, “Sales Director” etc.

Remote working/work at home options are available for this role.Location: Birmingham, West Midlands, Remote