Customer Service Executive

Job Summary by the Career Balance Team:

Laithwaites, a successful wine retailer, is recruiting Advisors to join their Inbound Customer Care Team. The role involves answering customer calls, handling inquiries and complaints, and upselling where possible. Full training will be provided, and the position offers a generous staff discount, free on-site parking, and weekly wine tasting. The company values career progression and offers opportunities for further qualifications. Previous experience in customer service, hospitality, or retail is desirable. The position is temporary, with an anticipated end date of December 2024. The hourly rate is £10.90. Hooray is acting as an agency on behalf of the client for this position.

Job Description:

Do you want to work for a company where their mission is to be the most exciting, dynamic and trusted wine seller in the world? Are you looking for a temporary position that can provide you with continuous opportunity for career progression and further qualifications that can help with your professional development? Do you want to work for an employer that includes wine tasting as part of your first week of training?

Yes? Great, get in touch we have the perfect opportunity for you!

Hooray are proud to be working with Laithwaites, a very successful wine retailer, based in Brockworth, to exclusively recruit for several Advisors to join their thriving Inbound, Customer Care Team. The start date for this role is the 19th February.

Benefits:

• Generous staff discount.
• Free parking on-site.
• Realistic and achievable commission structure.
• Weekly wine tasting.
• Continuous opportunity for career progression and further qualifications.

What are the day-to-day responsibilities of the role:

• Answering inbound customer calls regarding order enquiries, complaints, subscriptions and storage.
• Upselling where possible.
• Inputting and updating customer data, using their own bespoke software.
• Any ad-hoc administration.

Required Skills and Qualifications:

• Full training will be provided.
• Good MS Office skills (Word, Excel and Outlook in particular).
• Strong communication skills, both written and verbal.
• Previous experience of working in Customer Service, Hospitality or Retail is desirable.

We are offering an hourly rate of £10.90 per hour. Please note, this is a full-time, temporary position, with an anticipated end date of December 2024.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. 

• Hooray is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.
• DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C’s APPLY!

Location: Brockworth, Gloucestershire