Customer Service Advisor – Client Retentions

  • Swansea, UK
  • £10.42 an hour GBP / Year


Job Summary by the Career Balance Team:

A company in Swansea is seeking motivated individuals to join their Customer Sales Executive Team. The role involves delivering excellent customer service, building rapport with customers, and troubleshooting equipment. The position offers a competitive salary of £10.42 per hour plus commission, full-time hours, and fully paid training. The company values diversity and offers perks such as holiday pay, on-site parking, and monthly engagement events. Successful candidates will have strong communication skills, a proactive and driven attitude, and the ability to problem-solve. The start date for the position is February 26, 2024.

Job Description:New Year, New Career…….Are you looking to begin a new career adventure this year? Do you have a passion for Sales and premium Customer Service? Do you want to work as part of a vibrant team in Swansea? If so, we have the perfect opportunity to join our Customer Sales Executive Team.
We are looking for motivated individuals who are passionate about delivering excellent customer service and are driven by success. High performance and dedication will be rewarded.
Salary – *£10.42 *per hour + a competitive commission scheme
· Full time – 37.5 hours per week
· Fully paid training provided
Start date: 26th February 2024
*Skills and Qualities*
* A team player who is proactive and driven with a desire to help others
* Ability to build a rapport with customers
* Computer literate
* Confident telephone manner
* Be able to communicate successfully, confidently and clearly (verbal and written)
* Be open minded
* Be attentive
* Be patient
* Ability to use positive language
* Good time management
* Be empathetic
*Job Responsibilities*
* Objection handling
* Navigating around multiple systems whilst conversing with customers
* Troubleshooting equipment
* Liaising with manufacturers/repair centres
* Organising replacements, exchanges and refunds
* Answering delivery queries
* Excellent vocal and written communication
* Reaching out to current clients, addressing their concerns, and enrolling them in new packages that are tailored to their need
* You will succeed in this capacity if you pay attention to our consumers, comprehend their difficulties, outline solutions, and demonstrate the advantages of new or better products
* To maintain the satisfaction of our clients, it is crucial to fully comprehend the brand, goods, and service
* Each day is unique. Take on a variety of obstacles and help our clients with a problem-solving mentality to ensure their satisfaction
*The Perks!*
* Holiday pay
* On-site parking
* We aren’t customer facing so it’s a business casual dress code
* Monthly engagement events and competitions!
* Genuine career opportunity to move through the business in the UK or abroad!
* Pension scheme
* Perks at Work! Offering discounts with retail partners
What are you waiting for? Start your Foundever journey and click apply now!
After you have clicked ‘apply’ our friendly recruitment team will be in touch.
Foundever Group® is an equal opportunity employer. We value our diversity and we’re committed to making Foundever™ a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
Job Types: Full-time, Permanent
Salary: £10.42 per hour
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
* Work from home
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Supplemental pay types:
* Bonus scheme
* Commission pay
* Performance bonus
Work Location: In person
Expected start date: 26/02/2024Location: Swansea

To apply for this job please visit joblookup.com.

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