Customer Service Advisor

Job Summary by the careerbalance.co.uk Team:

126Job Description:Are you looking for your chance to be part of Royal Mail?

We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.

• Do you have previous customer service, call centre or complaints handling experience?
• Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
• Can you solve problems, find solutions, and remain calm under pressure?

If you have answered yes to the above, then we want to hear from you!

Hours and Salary:
37.5 Hours per week + Overtime available
Working between the hours of 8am-1830pm Monday- Friday and 9am-1400pm on Saturday
Working patterns will be allocated a month in advance.
£12.97 Per hour
Start Date 15th July – Subject to a clear DBS check.

As a customer service advisor/ Complaints advisor your responsibilities will include:

• Answering a high volume of inbound calls from customers
• Resolving queries and complaints in a professional manner
• Using multiple computer systems to update customer records, track parcels, look up information and record call details.
• Work to individual call quality and volume KPI’s as well as supporting team member to achieve the desired company goals.
• The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for redelivery and general feedback on the service provided.

The ideal customer service advisor/complaints advisor will have the following skills and experience:

• Previous complaint handling/ call centre experience is preferred.
• Be able to demonstrate resilience, empathy, and patience.
• Have the ability to remain calm under pressure.
• Be flexible and reliable.

Company benefits:
Our client offers a customer service/complaints advisor the opportunity to work for one of the UK’s most loved and recognised brands. Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks. Also offers free parking, onsite canteen, holiday pay and company pension.

Interested? Apply now!

#Customerserviceadvisor#compliantsadvisorLocation: West Midlands, Stoke-on-Trent