Customer Service Advisor

Job Summary by the careerbalance.co.uk Team:

142Job Description:Customer Service Advisor (Insurance)
Salary: £22,000 – £24,000 DOE
Location: Wakefield
 
! Immediate Start Available !
 
Are you passionate about providing exceptional customer service?
Do you wish to grow your skills within underwriting?
 
If you answered yes, then we want to hear from you.
 
The Opportunity
We are looking for a candidate who is willing to learn, flexible, self-motivated and driven who delivers excellent customer service whilst adhering to their individual underwriting authority limits at all times and in accordance with the procedure manual.
The role requires dealing with clients in the branch, over the phone and via e-mail to ensure sales targets are maximised, through the provision of efficient communication & negotiation skills.
 
The Role

• Adhere to all company policies and procedures.
• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer’s interests first.
• Ensure the customer understands what we sell and support the customer in anyway you can.
• Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Mid-Term adjustments & all other customer interactions.
• Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.
• Learn how to calculate MTA premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
• Maintain thorough and accurate records of all customer interactions.
• Identify complaints and refer to the necessary complaint handler.
• To perform multifaceted general office support
• Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.

 
The Ideal Candidate
It goes without saying that you will have excellent interpersonal and customer service experience; Further to this you will:

• Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.
• Ability to manage time effectively, work under pressure and meet deadlines.
• Excellent timekeeping and presentation of self & work.
• Highly organised with an ability to prioritise and deliver allocated tasks.
• Ability to work alone and as part of a team.
• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).

 
If the above is of interest to you then click to apply! Or, if you would like more information, then pick up the phone, call Pertemps Wakefield and ask for Megan Smith.Location: Yorkshire, Wakefield