Customer Service Advisor – 28 hours!

Job Summary by the Career Balance Team:

A company in Edinburgh is seeking a Face-to-Face Customer Service Advisor to join their team. The role involves interacting with residents face-to-face, addressing inquiries, and providing assistance. Responsibilities also include taking payments, processing service requests, and managing customer information accurately. The ideal candidate should have excellent interpersonal and communication skills, previous customer service experience, and strong organizational abilities. The position is part-time, 28 hours per week, with an hourly rate of £12.81.

Job Description:Exciting Opportunity in Edinburgh! Join Our Team as a Face-to-Face Customer Service Advisor, 28 hours per week!

Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you! We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.

Position: Face-to-Face Customer Service Advisor
Location: Niddrie, Edinburgh
Start Date: ASAP
28 hours per week
Hours of work: Monday, Tuesday & Thursday 08:45 – 16:15, Friday 08:30-16:00.
Non working day Wednesday
Hourly Rate: £12.81

Role Information:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.

Responsibilities:

• Interact with residents face-to-face, addressing their inquiries and providing assistance.
• Take payments, process service requests, and manage customer information accurately.
• Collaborate with team members to ensure effective service delivery.
• Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.
• Stay up-to-date with relevant information and policies to provide accurate assistance.

Requirements:

• Excellent interpersonal and communication skills.
• Previous customer service experience preferred.
• Ability to handle challenging situations with patience and empathy.
• Strong organisational and multitasking abilities.

If you are a customer focused individual please apply with your most up-to-date CV.Location: Scotland, Edinburgh