Customer Service Advisor

Job Summary by the Career Balance Team:

Centric Talent is recruiting for Customer Service Advisors on behalf of a leading Financial and Customer Care outsourcing partner. The role involves contacting global telecoms customers to secure payments of overdue invoices and resolving complex account issues. The position is full-time, Monday-Friday, with the option to condense hours into a 4-day work week. The company is looking for candidates with customer service experience, knowledge of collection techniques, fluent English communication skills, and good computer skills. The role requires analytical abilities, attention to detail, and the ability to work well in a team.

Job Description:Customer Service Advisor – Preston PR1 – Permanent Role – 37.5 hours per week!!
 
Centric Talent are delighted to be recruiting for several Customer Service Advisors on behalf of one of our clients, who are a leading Financial and Customer Care outsourcing partner.

Customer Service Advisor – The Role & Responsibilities

This role is B2B customer service position, below are some of the duties that are involved in this role.
 

• Contacting global telecoms customers to secure payments of overdue invoices  
• Dealing with people based in Canada, The Caribbean, and Latin America and Europe, Asia, and Africa
• Communication via email and telephone 
• Resolve complex account issues with client direct.
• Identify primary root-cause for non-payment of all overdue invoices.
• Communicating effectively to secure payment commitments and monitor payment receipts from customers.
• Payment or credit allocations and/or refund eligibility
• Initiate customer feedback surveys via email for all two-way interactions

Customer Service Advisor – Working Hours:

This is a full-time position working Monday-Friday. However, the option to condense hours into a 4-day work week is also available. Please note – this is a fully office-based position.

Shift Patterns:
 Monday – Friday 37.5 hour per week or Optional 4 days condensed working week.

• • Days – shifts between 7am – 530 pm
  • 2 pm – 1030 pm (shift premium of up to 20% available is paid on this shift)

Customer Service Advisor – Skills & Experience

What is our client looking for?

• Demonstrable experience in a customer service role ideally in a contact centre or office-based environment.
• Knowledge of collection techniques is advantageous.
• Fluent English verbal and written communication skills are essential.
• Good computer skills
• Analytical and problem-solving abilities 
• Sufficient mathematical knowledge
• Attention to detail
• Ability to multi-task and set priorities.
• Negotiation skills & conflict resolution experience
• Tenacity and resilience
• Support, respect, and kindness
• The ability to work well within a team, as well as individually. 

If you feel you have the necessary skills and experience to excel in this role and would like to speak to someone about this exciting new opportunity, please click to ‘Apply’ today and a member of our recruitment team will be in touch with you to discuss your application further.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Centric Talent will be acting within your interest and will contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us.
We are an equal opportunities business and we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable
Please be aware, Centric Talent do NOT charge any fees for arranging work for you – if anyone asks you for money to organise an interview or assessment, please contact us immediately.Location: North West, Preston