Customer Service Administrator: Workplace Pensions

Job Summary by the careerbalance.co.uk Team:

42Job Description:Company Description
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.
Job Description
We’re recruiting for Customer Service Administrators to join our Workplace Pensions and team with a starting salary of £22,000. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5.
Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.
Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
What you’ll be doing:
The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative or processing work and you will be talking to customers on the phone too
Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood
Maintaining scheme data, administering, and updating individual customer and client records
Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently
For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General
Qualifications
Who we’re looking for:
The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full-time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients
People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful
Strong communication and administration skills and passion to support customers, whatever their personal circumstances
Confidence in using a desktop or laptop and experienced in using MS Office
Here’s what our colleagues said about working for Legal and General:
“It’s great to be around people who are different to you. Our team really embraces diversity and ensures everyone feels they belong.”
“I fell in love with the job and my colleagues – and now I can’t imagine working anywhere else.”
“I’d heard L&G was amazing at supporting people’s career aspirations – and my experience here so far has shown that it’s true.”
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer – both for our own products and at a range of high street stores and online
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We’re one of the world’s largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
If you’re open to find out more, we’d love to hear from you.Location: Cardiff