Customer Service Administrator – Hybrid

Job Summary by the Career Balance Team:

A leading company specializing in the hire of portable accommodation is seeking a Customer Service Administrator / Hire Controller. The role involves providing administration project coordination for new deliveries and collections, as well as post-sale customer support. The ideal candidate should be organized, proactive, and have customer service and administrative experience. Experience in the construction, plant/equipment hire, M&E engineering contracting, or transport/logistics industries is preferred but not required. The position offers a salary of £23-25k per year and includes the option for remote working.

Job Description:Salary: £23k – 25k per year
Reference: rwe5062-hcw-0507RP
Customer Service Administrator / Hire Controller, Salary: £23-25k, Hybrid remote with a requirement to be office based in King’s Lynn a minimum of 2 days per week. *Working on a 12 month fixed term contract
We require a Customer Service Administrator to work for a leading company who specialise in the hire of portable accommodation, modular cabins and associated products. Working within the office, the Customer Service Administrator is responsible for providing administration project coordination for all new deliveries and collections and post sale customer support.
The official job title for this role is Hire Controller.
This is a busy role in a fast-paced environment that involves Customer Service, Sales Administration, Project Co-Ordination / Planning and general Administrative work.
Key tasks of the Customer Service Executive:
Sales administration and order processing
Post sale contract co-ordination
Co-ordinate Support Services and transport for Installations/Decommissions/Site Moves/collections
Pre and Post Delivery Customer Support – Managing and processing a high volume all inbound calls from customers and regional offices
Running reports
General administrative tasks as required
Candidate Requirements:
This position requires someone who is organised, methodical, has a proactive attitude and is able to use own initiative in solving problems. The ideal candidate will have experience in customer service and as an administrator, working in a busy environment and working to deadlines / targets.
Candidates with experience as a Hire Controller, Administrator, Sales Administrator or Project Administrator from within a construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an preferred, however, candidates with the relevant administrator / customer service experience from any background will be considered.
If this sounds like the opportunity you have been looking for then please apply by attaching your CV.
Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet. They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.
In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet
Key words: Branch Administrator, Sales Administrator, Customer Service, Hire Controller
Remote working/work at home options are available for this role.Location: King’s Lynn, Hybrid