Customer Service Administrator

Unum UK is seeking a Customer Service Administrator to join their team in Dorking or Basingstoke, offering a salary of £25,000. The role requires data manipulation, risk assessment, and active communication with brokers. Successful candidates will need to demonstrate excellent customer service skills, attention to detail, and a proactive attitude. The hiring event will take place on 17th June, with successful applicants starting on 18th August. Unum provides comprehensive training, a generous benefits package, and encourages a supportive work environment for career progression. The position operates under a hybrid working model.

Job Posting End Date: June 10
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Customer Service Administrator
Dorking or Basingstoke
Hybrid
3 days per week in office
Salary: £25000
What will you bring?
We are holding Hiring Events in our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ ) on Tuesday 17th June. There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).
Applying to our event will not secure your place to a session until you have heard from a Unum representative.
The event will include an introduction to Unum & our customer services department, a competency interview and a practical exercise.
If you are successful within this role, your start date will be 18th August and you will be based in our Dorking office.
The Customer Service Administrators are the face of our business and are responsible for the management of broker quotations or renewals. Your job will be to manipulate data (so a knowledge of excel is required), assess risk and input it all into our system to price. It will also include open communication with our brokers, to be successful in position you will:
Be proactive, curious and a confident communicator
Have an excellent telephone manner, providing great customer service
Speak to sales teams, brokers, clients, claimants, or medical providers
Have good attention to detail and work in a varied and fast-paced environment
Provide policy, quote or renewal information
Work autonomously, as well as collaboratively in a team
Be able to use IT internal systems on a day-day basis
Have a willingness to learn
The successful Customer Service Administrator can expect:
Full training
Generous Bonus
Pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Monday – Friday (no weekends)
Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, customer services, administration or insurance.
From our experience, this position is commutable from Reigate, down to Crawley and across Guildford.
#LI-AM1
#LI-hybrid
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Company:
Unum UK