Customer Retention Executive

Job Summary by the careerbalance.co.uk Team:

134Job Description:Car Sales Customer Retention Specialist Required

• £25,000 – £27,000 basic salary + Bonus
• Truro, Cornwall
• Car Dealership 

Our client is currently looking for a professional and proactive Retention / Renewals Specialist for their dealership in the Truro area.

With amazing sales staff and a superb aftersales department, our client is passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on customer service, honesty and transparency.

Our client is currently expanding their sales team and are looking for an experienced Customer Retention / Vehicle Renewals Sales Executive to join them! 

Looking to progress to your next Career? Apply today to be a part of our clients success story.

This is a newly developed role and will be yours to shape and manage yourself, the sky really is the limit.

The successful Customer Retention Executive candidate will be joining a talented, target driven team, where they will receive ongoing training and development. Our Retention Telesales Executive will also receive a competitive base salary plus an attractive target-based commission structure.

Key Responsibilities of a Customer Retention Specialist:

• Work in a fast-paced environment to make outbound retention calls to existing customers.
• Manage the inquiry and sales diary, speak with customers with a view to upgrade their vehicle.
• Build customer loyalty by follow-up of customer calls.
• Promoting certain financial products and services
• Remaining compliant and in line with FCA regulations. (Training can be provided if required).
• Work simultaneously with multiple computer applications and databases (training will be provided).
• Process and update customer information to maintain accurate customer data at all times.

Key Requirements for the Customer Retention Specialist:

• Must be driven to hit and exceed Targets.
• Able to work in a team environment.
• Excellent communication and interpersonal skills.
• Ability to understand, anticipate and ultimately meet customer needs.
• Possess high energy and enthusiasm with an ability to think outside the box.
• Previous experience within the motor industry is desirable but not essential our client would love to hear from telesales / call centre operatives.

This Customer Retention Executive position is a full time position working usual retail sales hours. (Monday to Saturday with a day off in the week – No Sundays!)

At Perfect Placement we specialise in Automotive Careers, so if this Retention Sales Executive Job has interested you or you would like to know about other Automotive Jobs in the South West, please get in touch with James Gilchrist today.

We have a wide range of Motor Trade Jobs across the whole of the UK, so if you are looking for something slightly different, be sure to get in touch with our Team of Automotive Recruiters.Location: South West, Truro