Customer Insight Analyst

The role of Customer Insight Analyst is available in Leeds, offering a salary between £38,000 and £45,000 per annum, alongside a potential annual bonus and extensive benefits. The analyst will be responsible for leveraging SQL and Tableau skills to transform customer data into actionable insights that support marketing and growth strategies for a leading online pharmacy. Key responsibilities include developing customer segmentation models, analysing campaign performance, and ensuring data quality. The ideal candidate will possess expertise in data visualisation, a background in healthcare or eCommerce, and strong communication skills for presenting insights. Hybrid working is available post-training.

Role: Customer Insight Analyst
Location: Leeds, LS15 (with hybrid working after completion of training)
Salary: £38,000 – £45,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: Monday – Friday 37.5 hours, with core hours operating from 9.30am-4pm
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.
We’re looking for a commercially minded analyst with strong SQL and Tableau skills, and proven experience turning data into meaningful insight for marketing, growth, or customer strategy teams. You’ll play a central role in translating customer data into actionable marketing and commercial strategies—supporting campaign targeting, customer segmentation, and insight-driven decision-making across the business.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?
Deliver actionable insight to support customer acquisition, retention, and growth strategies
Build and maintain a scalable Single Customer View (SCV) integrating CRM, transaction, and engagement data
Develop segmentation models based on lifecycle, engagement, and behaviour
Analyse campaign performance and customer behaviour to guide marketing decisions
Create dashboards and reports in Tableau that clearly communicate insights to non-technical stakeholders
Partner with marketing and commercial teams to optimise campaign performance
Ensure data quality and governance best practices are applied
Stay up to date on trends in customer analytics, eCommerce, and digital health
Who are we looking for?
Expertise in Google Analytics, BigQuery, Tableau, SQL, GA4 and other data visualization and reporting tools
Knowledge of churn, retention or cross-sell modelling
Experience with python or other scripting language
Background in healthcare, eCommerce or subscription businesses
Experience delivering insight for marketing or customer growth teams
Skilled at presenting insights to stakeholders across business functions
Strong data storytelling and commercial thinking
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift
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