The Customer Engagement Manager is responsible for fostering positive relationships with customers as their primary point of contact. This role involves supporting customers with their needs to ensure high levels of retention and satisfaction. Working in a hybrid environment, the manager will report to the Head of Customer Engagement and is expected to fulfil a 37.5-hour workweek. The position emphasises the importance of customer experience in building long-term loyalty and engagement.
Customer Engagement Manager
Location: Hybrid home and office
Hours of work: 37.5 hours per week
Reports to: Head of Customer Engagement
Overall Responsibilities:
As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with all of their requirements with retention and satisfaction being the ultimate go…
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