Shropshire Towns and Rural Housing
STAR Housing is seeking a Customer Complaints & Disrepair Manager to join their team in Shrewsbury, offering a salary between £42,000 and £45,500 for a full-time, permanent role. The successful candidate will be responsible for overseeing complaints and disrepair functions, ensuring compliance with regulations and delivering effective resolutions. They will lead training initiatives, influence organisational strategy, and represent STAR in legal matters. The ideal applicant will possess senior-level customer service experience, knowledge of the legal or housing sector, and strong leadership skills. This role presents an opportunity to enhance community living standards through dedicated service improvement.
Join STAR Housing as our Customer Complaints & Disrepair Manager
Salary: £42,000 – £45,500 | Location: Shrewsbury | Full-time, Permanent
Are you a strategic thinker with a passion for customer care and service improvement? STAR Housing is looking for a dynamic and driven individual to lead our complaints and disrepair function.
As our Customer Complaints & Disrepair Manager, you’ll be the go-to expert on regulatory compliance, complaint resolution, and disrepair strategy. You’ll work across teams to ensure timely, empathetic, and effective responses-turning feedback into action and driving continuous improvement.
This is your chance to:
- Lead on Housing Ombudsman and Regulator of Social Housing compliance
- Shape and deliver high-impact training and service improvement plans
- Be the voice of STAR in legal disrepair matters and elected official enquiries
- Influence strategy, performance, and culture across the organisation
We’re looking for someone with:
Senior-level customer service experience
Legal or housing sector knowledge
Strong leadership and analytical skills
A commitment to doing the right thing for our residents
Join us in creating quality homes and vibrant communities-where your expertise makes a real difference.
Apply now and be part of a team that listens, learns, and leads.
PandoLogic.
Keywords: Retention Manager, Location: Shrewsbury, ENG – SY3 8PN
Source ⇲
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