CRM Co-ordinator

Brandon Hire Station is seeking a CRM Coordinator to assist the CRM Project Manager and sales teams in enhancing business efficiency through accurate data management. The role involves updating the CRM system, providing customer service by managing sales leads, and generating reports to support sales efforts. The ideal candidate should possess excellent administration and organisational skills, proficiency in Microsoft Office, and the ability to collaborate effectively with teams. The company offers competitive benefits, including a salary sacrifice pension, holiday schemes, and training opportunities, promoting a commitment to exceptional customer service and employee development.

Job Introduction
We are looking for a CRM Co-ordinator to provide essential support to the CRM Project Manager and sales teams, ensuring that accurate data is provided to drive business efficiency. In this role, you will play a key part in creating a market-leading CRM management system, with a primary focus on national and regional sales pipelines, supported by Glenigan insights and information.
If you are comfortable with data, enjoy liaising with users, and are excited to learn new business processes to translate them into technical solutions, we’d love to hear from you!
Key Responsibilities
Accurately input and update information within the CRM system.
Provide excellent customer service by supplying accurate sales leads and ensuring they are set up correctly in our systems.
Maintain high data quality through regular cleansing, deduplication, and enrichment.
Manage user access and permissions to the CRM system.
Assist with CRM-related projects and initiatives.
Generate reports on a daily, weekly, and monthly basis to support the sales team.
Report on weekly and monthly activity, including leads generated and assigned.
Research, track, maintain, and update leads in the database.
Conduct customer research to identify potential opportunities.
Provide accurate and timely information and reporting to management.
Ensure all department procedures are maintained, updated, and documented.
Foster clear communication between Credit Control, Operational Management, Sales Management, and the Branch network.
The Ideal Candidate
Excellent administration skills with a focus on accuracy.
Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
Proficiency in Microsoft Office, particularly Word and Excel.
Ability to work independently and take initiative.
Excellent attention to detail with a methodical approach.
Ability to work closely with both internal and external sales teams, building strong working relationships.
Educated to a reasonable level, with the ability to learn and adapt to new systems and processes.
A team player with a high level of dedication.
Experience in the tool hire industry would be an advantage but is not essential.
Proficiency in Microsoft PowerPoint and CRM Management tools.
What We Can Offer You
Competitive salary
Monday – Friday working hours, no weekends!!
Salary sacrifice pension
25 days holiday, plus bank holidays
Additional holiday purchase scheme
Free Tool Hire
Life Assurance cover 3x salary
Share save scheme
Eye care vouchers
Recommend a friend scheme
Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
Cycle to work scheme
Long service recognition
My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
Discounts on HP products
EE mobile contract discount offers
Gym discounts
Health Shield (discounted premiums on health care cash plan)
Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry.
We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our ‘Everyday Product Hire Guarantee’, you can
trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we’re actively looking for passionate individuals to join our team. We’re committed to providing the highest level of service to our customers and we’re always on the lookout for like-minded professionals who share our dedication to excellence.
If you’re interested in working for a company that’s committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.