Complaints Investigator

The Royal Town Planning Institute (RTPI) is seeking a part-time Complaints Investigator, offering a salary between £45,500 and £52,000 per annum, pro rata. This permanent position, requiring 21 hours per week, can be based in Edinburgh, Cardiff, London, or remotely. The successful candidate will play a crucial role in promoting professional ethics and advising members on the Code of Conduct, alongside handling complaints and supporting the Conduct and Discipline Panel. RTPI fosters an inclusive work environment that encourages professional growth. Applications should be submitted via the RTPI website by 20th July 2025, with interviews scheduled for 5th August 2025.

Complaints Investigator

£45,500 – £52,000 per annum pro rata, dependent on location

Part time – 21 hours per week

Permanent

Role can be based in Edinburgh, Cardiff, London or Homebased.

The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.

Our reputation as an Institute and the integrity of our members are the foundation of everything we do. So as our new Complaints Investigator, your role in advising and supporting members to understand and adhere to our Code of Conduct is an essential one. You’ll be responsible for a mix of proactive and reactive work, leading on the promotion of professional ethics within the Institute and more widely, as well as undertaking initial assessments of complaints, recommending whether they should proceed to investigation, undertaking investigations and supporting the Conduct and Discipline Panel to determine the outcome and appropriate sanctions.

In return for your flexibility to attend occasional in-person meetings in London, we offer you the chance to choose where you work (home, or from our offices in London, Cardiff, or Edinburgh and the days you complete your 21 hours per week.

RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.

Please apply via the RTPI website with a CV and covering letter.

Closing Date: 20th July 2025

Virtual Interviews: 5th August 2025