Complaints Executive

Job Summary by the careerbalance.co.uk Team:

103Job Description:About The Role
InHealth sees more than 4 million patients each year and we couldn’t do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.
The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
We are looking for a Complaints Executive to join our high performing team to manage the complaints service and resources. 
What You Will Do:

• Manage and deliver Vista Health’s complaints service.
• Oversee the entire complaints process from acknowledgment to resolution.
• Utilise complaints data and feedback to drive service improvements.
• Collaborate with senior leaders and managers to champion continuous service enhancement.
• Stay updated on industry developments and apply best practices.
• Daily management of incidents and complaints.
• Communicating with customers and clients to investigate and resolve complaints, keeping all parties informed.
• Creating detailed case studies and root cause analyses to support continuous improvement.
• Adhering to set deadlines and ensuring compliance with internal policies.
• Maintaining accurate and up-to-date records and updating internal systems as needed.

What’s in it for you
As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:

• Free parking
• Subsidized restaurant and café
• Excellent facilities
• Academy programme – an amazing supportive 12 week induction programme for all
• Free hot drinks
• Opposite large retail park with a vast amount of food outlets

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.

This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services Smart tech,
• Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About The Company
Vista Health is a leading UK healthcare provider specialised in diagnostic services for the private healthcare sector. Working with all major insurers and clinicians we can offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients that are trying to regain their health after injury or illness.
InHealth is an equal opportunities employer and welcomes applications from all areas of the community.Location: North West, Rochdale