Talent Dice Ltd
The Council aims to achieve optimal outcomes for its communities by employing individuals who excel in an agile and networked environment. The role of the Complaints and Data Officer, reporting to the Housing Register and Rehousing Manager, involves managing data for Accommodation Services and addressing complaints from households and stakeholders. The officer will lead on Freedom of Information inquiries and generate reports using ICT data software. Success in this position requires adaptability, effective stakeholder collaboration, and a commitment to continuous improvement and professional development, while embracing innovative technologies to enhance service delivery.
Role purpose
The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture.
The role reports directly to the Housing Register and Rehousing Manager, responsible for the collation of data and statistics required by Accommodation Services and respond to complaints from households in temporary accommodation and other stakeholders (members, Councillors, etc..)To lead on Freedom of Information enquiries and responses to data requests from other relevant parties, as appropriate. To collate and run reports for the Accommodation Services using appropriate ICT data software.
Key activities
Performance
● Works with manager and colleagues to define outcomes, set targets and monitor performance, within a culture of continual improvement
● Supports operational plans to ensure that the resources within the teams are used to best effect and impact
Customers and Partners
● Builds strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way
● Supports Kingston’s commitment to community cohesion and valuing diversity and social inclusion
Digital/New Ways of Working
● Uses new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminating paper-based processes wherever possible.
The person
In order to successfully deliver the responsibilities of the role, you will need to: ● Question and challenge ways of working, with an understanding of the bigger picture in terms of the corporate context and external environment
● Demonstrate agility and adaptability in mindset and ways of working ● Work successfully with key stakeholders within and outside of the Council ● Demonstrate commitment to own personal and professional development to meet the changing demands of the role
● Demonstrate innovation and creativity
● Actively engage in positive cross organisational communications and team working ● Communicate clearly, confidently and appropriately with colleagues using the best methods of communication for the task.
Complaints & Data Officer Complaints & Data Officer Complaints & Data Officer Complaints & Data Officer Complaints & Data Officer Complaints & Data Officer
Source ⇲
joblookup.com