Commercial Services Administrator

Corpay is seeking to hire a Commercial Services Administrator for its Epyx division, based in Meridan, West Midlands, UK. This hybrid role involves three days in the office and two days of remote work. The administrator will be responsible for processing cash, managing customer interactions, and handling overdue settlement accounts. Ideal candidates will possess excellent communication skills, strong numeracy and computer proficiency, and a customer-focused mindset. Benefits include life insurance, a pension scheme, private healthcare, and generous holiday allowances. Corpay is committed to diversity and inclusivity in its hiring practices.

Your role
What you’ll be doing
Corpay^ is currently looking to hire a Commercial Services Administrator within the Commercial Services division. This position falls under our Epyx line of business based in Meridan, West Midland, UK.
Epyx specializes in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle maintenance, hire, remarketing and relicensing. They have been adopted by fleets totaling more than four million vehicles, thousands of service providers, and nearly all major motor manufacturers on behalf of their franchise networks.
How We Work
This is a hybrid working role with 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days working from home (Monday and Friday)
Role Responsibilities
Accurate execution of Epyx & Corpay^ processes.
Processing cash, reporting and customer interactions relating to settlement activities.
Identification and correct handling of overdue settlement accounts and escalate to line manager where appropriate.
Deal directly with customers and suppliers to support claims procedures and meet KPIs.
Build and develop positive relationships with all internal and external colleagues, suppliers and customers.
Contribute to service delivery levels by providing guidance to others and supporting the decision-making processes wherever possible.
Giving timely responses and resolutions to internal and external queries.
Responsible for meeting departmental targets and deadlines.
Maintenance of internal information database comprising customer data for assessment purposes. Ensure compliance with General Data Protection Regulation where any payment information is provided.
Qualifications & Skills
Excellent communication skills both written and verbal.
Customer focused and able to communicate effectively with customers by telephone.
Excellent listening skills to identify and analyze problems, and the ability to use technical/product knowledge to find appropriate solutions for the customer.
Good numeracy skills.
Computer literate, especially with strong Excel skills.
Time management skills.
Commercial awareness.
Adherence to internal procedures and high attention to detail.
Benefits & Perks
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Access to LinkedIn learning
#LI-Hybrid
#LI-SI1
#INDOPS-INT
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.