Clinical & Office Administrator

Freedom from Torture is seeking a Clinical & Office Administrator for a fixed-term, nine-month position in Manchester. The role entails providing administrative support to the North West Clinical Service, managing referrals, and liaising with external agencies and survivors. Candidates should have experience in maintaining administrative systems and a commitment to the rights of asylum seekers and torture survivors. The starting salary is £17,872 pro rata, with a generous benefits package. Applicants must submit a CV and cover letter. Freedom from Torture promotes equal opportunities and encourages applications from diverse backgrounds.

Contract: Fixed term (9 months)

Hours: 24.5

Location: Manchester

Starting salary: £17,872 pro rata per annum (£25,532 per annum)

Closing date: 25/07/2025

Expected date of interviews: TBC

Job ref: VA755

We have an exciting opportunity for a Clinical & Office Administrator in Manchester  About the role To provide administrative support to the North West Clinical Service through assisting the assessment and treatment process from the referral point up to the completion of treatment. You will be responsible for developing and maintaining effective administrative systems as required to support the successful running of the service and responsible for processing and responding to referrals to the service and liaising with external agencies and survivors referred to the service.

The role provides a unique opportunity to contribute towards the successful delivery of rehabilitation services to survivors of torture. The role involves client contact through answering the phone and also welcoming clients into the centre at reception.

About you

You will have experience in maintaining high quality administrative systems to ensure the smooth running of services. You will be committed to the rights of asylum seekers, refugees and survivors of torture, and be passionate about working for an organisation that has human rights at the forefront. You will have excellent communication skills with a wide range of people, including service users and professionals from external agencies.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution). Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

To view the Job Description and Person Specification, please visit our website.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors’ rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications. No agencies please.