Client Support Manager

Moulds Accountants, a reputable firm in Wetherby since 1997, is seeking a Client Support Manager with a salary of approximately £30,000, depending on skills and experience. This permanent, office-based role offers full or part-time hours over four to five days a week. The position involves providing administrative and operational support, liaising with clients regarding accounts and payroll information, and preparing necessary documentation. Candidates should possess strong organisational and communication skills, along with some bookkeeping and payroll knowledge. Proficiency in Outlook, Excel, and Word is essential. Interested applicants are encouraged to apply.

Client Support Manager

Salary circa £30k FTE dependent on skills and experience

Wetherby, LS22 (free parking) – office-based

Full/Part time hours considered – Permanent – 4-5 days per week

About us

Moulds Accountants is a trusted accountancy and business advisory firm in Wetherby, supporting businesses since 1997. We provide expert advice for clients looking for accounts, bookkeeping, tax, payroll, and financial guidance to help clients improve cash flow and profitability.

Role & Responsibilities but not limited to:-

The role is to provide high-quality administrative, operational, and client service support to ensure the smooth running of the accounts function. The role supports both client-facing tasks and internal practice processes (such as workflow coordination).

Key responsibilities include:

Booking in year-end accounts ready for the accounts team to work on. Liaise with clients over information required, proactively chasing up missing information.
Preparing letters and dividend vouchers and minutes to send to clients when the accounts are agreed
Monitoring accounts filing deadlines and working with the accounts team to ensure all year end accounts & corporation tax returns are filed on time.
Liaising with clients over payroll information, chasing up missing wages information and dealing with client queries.
Liaising with clients over bookkeeping information, chasing missing information as required, and dealing with queries or directing them to the relevant person
Preparing self assessment tax return folders using approved systems guidance so the work is ready to start by the accounts team
Maintain internal trackers to monitor deadlines and deliverables
Assist with ad hoc client queries via email, phone, or in person ensuring an excellent service is delivered to clients
Assist in the company’s marketing efforts
Work proactively with the wider team
Key skills

Must be organised and proactive
Must have excellent verbal and written communication skills and be happy talking to clients
Some bookkeeping & payroll knowledge would be advantageous
Must be able to use Outlook, Excel, Word
If you are passionate about working with a busy team on a variety of clients and possess the necessary skills to excel in this role, we encourage you to apply.

INDHS