Client Operations Manager

Abbatt Property Recruitment is seeking a Client Operations Manager for a 12-month maternity cover in Holborn. The role involves overseeing client relationships and managing onsite teams across various locations, requiring strong leadership and operational management skills, preferably within hospitality or facilities management. Key responsibilities include client account management, team leadership, HR collaboration, recruitment, and payroll oversight. The ideal candidate will have multi-site management experience, excellent communication skills, and a proactive approach to problem-solving. The position offers a supportive work environment, flexible hours, and various employee benefits. Interested applicants should submit their CV for consideration.

Job Title: Client Operations Manager (Maternity Cover – 12 months FTC)

Location: Holborn, WC1V – (regular travel across London)

Salary: £38,000 – £40,000 per annum
Reports to: Head of Dual Management
Department: Dual Management

Role Overview

Abbatt Property Recruitment are on the lookout for an experienced Client Operations Manager / Area Manager to oversee client relationships and lead onsite teams across multiple locations. This role demands strong leadership skills and a proven track record in managing operations, preferably within hospitality, facilities management, or area/regional management environments.

The successful candidate will be responsible for ensuring exceptional client satisfaction and managing employee welfare and performance.

Key Responsibilities

Client & Account Management

• Build and maintain strong, long-term relationships with clients to ensure satisfaction and business retention.
• Prepare for and attend client service review meetings; provide KPI data and service reports as requested.
• Respond promptly to client queries and resolve service issues efficiently, escalating when necessary.
• Promote and represent the company at networking and client events.

Operations & Team Leadership

• Lead and manage onsite teams, ensuring employee wellbeing, development, and high performance.
• Conduct regular site visits (day and night shifts) to monitor staff welfare and operational standards.
• Support induction, training, probation reviews, and performance appraisals.
• Manage rotas and workforce scheduling, ensuring adequate staffing levels and shift coverage.
• Oversee holiday and leave management, ensuring compliance with entitlements and operational needs.

Human Resources & Compliance

• Collaborate with HR on disciplinary procedures, grievances, TUPE transfers, redundancies, and restructures.
• Conduct investigations into staff misconduct and support employee relations activities.
• Ensure operational compliance with internal policies, industry regulations, and client requirements.

Recruitment & Onboarding

• Partner with the Recruitment team to advertise roles, shortlist candidates, and participate in interviews.
• Lead onboarding processes, including new site integration and TUPE transfers.
• Manage leavers and coordinate replacements to maintain seamless service delivery.

Payroll, Budgeting & Reporting

• Prepare and verify monthly payroll data and invoicing templates, adhering to deadlines and accuracy standards.
• Monitor staffing budgets, communicate changes, and work with Senior Account Managers to manage financial implications.
• Produce reports to track operational performance and identify areas for improvement.

What we are looking for:

• Proven multi-site people management experience, ideally within hospitality, area/regional management, or similar sectors.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Comfortable working independently and managing your own schedule
• Excellent communication and interpersonal skills, capable of managing client and staff relationships effectively.
• Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we’ll train you!)
• Proficiency with workforce scheduling tools and payroll systems. Experience with Workforce Software is an advantage.
• Strong organisational skills with the ability to manage multiple priorities and work under pressure.
• A proactive, solution-focused approach with a commitment to continuous improvement.
• Flexibility to conduct site visits including outside normal office hours.

What We Offer

• A supportive, collaborative working environment.
• 25 days annual leave + birthdays off + bank holidays
• Private healthcare & EAP
• Flexible working hours (7.5-hour days, flexible between 8:30am – 6pm)
• Season ticket loan
• Gym membership contributions
• Regular social events, monthly team drinks, and company parties
• A genuinely warm and supportive team culture
• The chance to lead impactful operational and client management initiatives.

To apply: Please submit your CV to the role and Niamh will reach out to discuss this in more detail.

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