A dental clinic in Bournemouth is seeking a Front of House leader with a salary ranging from £12.50 to £15.00 per hour, depending on experience. The ideal candidate will possess at least two years of experience in a reception, concierge, or hosting role, demonstrating strong leadership, organisational skills, and the ability to maintain composure under pressure. Responsibilities include overseeing the client journey, managing bookings, and supporting the reception team. The clinic values a warm and approachable atmosphere, offering ongoing training and opportunities for progression, as well as private dental care and a supportive team environment.
Location: Bournemouth Salary: £12.50–£15.00 per hour (depending on experience) If you’re someone who can lead from the front, keep your cool when others are losing theirs, and bring warmth to even the busiest days this one’s for you.
If you’re ready to take ownership of the reception desk and become the heartbeat of the clinic, keep reading.
To Apply: Please don’t email, call or drop in.
Instead, send us your CV and a short Covering Letter .
Without a Covering Letter, your application won’t stand out — and we don’t want to miss someone great.
You Are: Experienced in leading a team who deliver a positive experience – with 2 years in a Reception, Concierge or Hosting role where talking to clients, scheduling and multi-tasking were your bread and butter.
Ready to lead – you’re confident managing people, setting the tone, and taking charge when things get busy.
A natural organiser – you see three steps ahead and are already solving a problem before others notice it.
Warm and approachable – clients feel at ease around you, even if they’re nervous about what to expect.
Computer literate – you know what Ctrl-C does, can touch-type confidently, and are comfortable juggling multiple systems and screens.
Calm under pressure , solution-focused and comfortable working independently when needed.
Ideally familiar with dental software (Dentally is a bonus, but not essential).
The Role: This isn’t a job where you sit behind the desk and wait.
It’s about leading the Front of House team , driving the day forward, and ensuring our client experience is flawless from the moment they walk in.
You’ll: Run our daily morning meeting , ensuring everyone is aligned for the day ahead.
Be the go-to person for the reception team , supporting, directing, and stepping in when needed.
Oversee the client journey from start to finish — handling bookings, follow-ups, payments and more.
Keep our diary watertight, coordinating between clinicians, clients and team members to avoid clashes or gaps.
Manage communication through phone, WhatsApp and email with clarity, speed and personality.
Keep a cool head when things change and find solutions fast — because sometimes, they will.
You’ll Need to Show: Leadership – ability to guide others, give feedback and help the team deliver a consistently high standard.
Experience in a reception or concierge role – ideally with knowledge of dentally treatments, terminology, and how clinics run day to day.
Professional communication – written and verbal – with attention to detail in every message.
Speed and accuracy on a computer – you’ll need to be fast and focused while handling data and messages.
Excellent organisation – you’ll be balancing diaries, phones, messages, payments and walk-ins often all at once.
Client empathy – you can read the room and know how to make someone feel comfortable, heard and understood.
Responsibility and initiative – we want someone who takes ownership, not someone waiting to be told what to do.
We Are: Smile Stories.
(The dental clinic that’s nothing like your old dentist).
We’ve swapped beige walls and awkward silence for music, laughter, and a real focus on changing lives through dentistry.
Our clients are often nervous or self-conscious when they first come in.
You’ll help make sure they leave feeling uplifted and excited to come back.
We’re winners of the Private Dentistry Awards’ Practice of the Year 2022 , and proud of the experience we create – not just for our clients, but for our team too.
What You’ll Get From Us: A workplace where people love coming to work (genuinely).
Ongoing training to grow your leadership, client care and software skills.
A team that’s got your back and works together, not in silos.
A clear path for progression – we’re growing, and we’ll help you grow too.
Private dental care , regular team events and a place you’ll want to brag about working in.
The Hours: Monday: 8am–2pm or 2pm–8pm Tuesday: 8am–2pm or 2pm–8pm Wednesday: 8am–2pm or 2pm–8pm Thursday: 8am–2pm or 2pm–8pm Friday: 8am–6pm (alternate) Saturday: 8am–5pm (alternate) Overtime available Reminder to Apply: Please upload your CV and a short Covering Letter .
Show us who you are, not just what you’ve done.
This is your chance to join a clinic where you’ll be valued, trusted, and given room to lead.
Source ⇲
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