Business Process Management Analyst

Travelers Europe prides itself on its commitment to customer care, community engagement, and employee well-being, a principle encapsulated in the Travelers Promise. With over 160 years of experience, the company aims to enhance customer and agent experiences while driving revenue and maintaining strong underwriting results. The Business Process Management Consultant role focuses on optimising business processes, leading strategic initiatives, and ensuring operational continuity. Ideal candidates will have relevant insurance industry experience, strong analytical skills, and proficiency in project management methodologies. Travelers offers competitive benefits, including private medical insurance and generous holiday entitlement, while promoting a diverse and inclusive work environment.

Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Target Openings
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What Is the Opportunity?
At Travelers Europe, the Europe Operations division is all about enhancing customer and agent experiences while boosting revenue and ensuring strong underwriting results. We’re committed to driving innovation and efficiency across the organisation.
As a Business Process Management Consultant, you’ll be a key player in optimising end-to-end business processes that are vital to our success. You’ll have the opportunity to shape and influence strategic initiatives, ensuring operational continuity and alignment with our business goals. Whether leading a team or guiding project teams, your work will be essential in delivering impactful results that elevate customer, employee, and agent experiences.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
What Will You Do?
Identify opportunities and problems through root cause analysis across ongoing processes.
Assist in identifying trends and gathering results to identify process improvement opportunities and may lead low complexity improvements or medium complexity with leadership/peer support.
Understand the business strategy of your supported organisation to successfully implement solutions and execute assigned initiatives and implementations.
Own and begin to influence the end-to-end execution of the operational components of a single and/or smaller multiple initiative(s), including the management, scheduling, implementation, risk management, and maintenance.
Ensure that the tools and procedures are appropriate and ensure documentation is accurate and updated.
Participate in design sessions to ensure tool and procedure readiness.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Relevant experience acquired in the insurance industry, ideally within Lloyd’s and/or the London Market.
Ability to proactively manage time and prioritise multiple projects simultaneously.
Familiarity with Six Sigma and Agile methodology.
Proficient knowledge of Microsoft PowerPoint, Excel and Visio.
Excellent communication skills with the ability to influence and present project information across business lines.
Strong relationship building skills with the ability to collaborate effectively with business partners and maintain productive professional relationships.
Strong analytical skills to analyse data and provide insights to management.
Ability to foresee challenges and proactively look for ways to create more efficient processes for the business.
What is a Must Have?
Previous experience in operations, collaborating on projects, or working in a related field.
What Is in It for You?
Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
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