Branch Manager

Job Summary by the careerbalance.co.uk Team:

41Job Description:Branch Manager required by a leading UK wide general insurance company to manage and oversee their Newmarket office.

This is full time permanent role – salary £35,000 to £40,000 per annum plus superb benefits (full benefits stated below) – this role is based in Newmarket.

Duties:

• Adhere to all company policies and procedures.
• Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
• Delivering good outcomes for customers and putting the customer’s interests first.
• Ensure the customer understands what we  sell  and support the customer in any way you can.
• Ensure that the insurance team understands its  duties and its  role within the organisation.
• Responsibility to adhere to agreed criteria and budgets and plan to maximize efficiency, best value and performance.
• Meet your targets and those of the team and organisation as  a whole.
• The smooth running of the of the team and organisation as  a whole.
• Contribute to training and development of the team and organisation as  a whole.
• Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans.
• Maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional standards, responsibilities and obligations and insert as  applicable.
• Day to day responsibilities agreed with your manager to include:
• Manage, direct and monitor insurance activities and the overall performance of the team to increase efficiency and maximize performance.
• General administration of all insurance provisions including claims.
• Effective liaison, support, and assistance with the whole of the organisation.
• Maintain and improve mechanisms for the provision of insurance, including surveying and measuring governance, performance, administration and outcomes and disseminate feedback to the appropriate persons/entities.
• Utilise systems to manage insurance functions, analysis and documentation.
• Direct the development of plans for insurance, including management to achieve targets.
• Developing plans for insurance progress.
• Support to all other departments with insurance related issues.
• Subject to agreed criteria; recruitment, training, set  action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are  met.
• Reporting (content and format as  agreed) on a monthly basis or as  otherwise required.
• Assist in developing plans for team activities to include strategy to achieve targets.
• Delegate authority and responsibility to team with supervision, accountability and review.
• Manage and maintain contact with internal and external clients/customers and suppliers.
• Set an example for team members of commitment, insurance management, administration standards, work ethics and habits and personal character.
• Responsibly use resources and control expenses to meet budgetary controls.
• Attend, promote and arrange marketing & networking events.

Key skills and requirements:

• Experience of working within a broking or underwriting environment is essential
• Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions
• An understanding of the UK insurance market, including trends, risks and regulatory changes.
• The ability to understand diverse client needs, including specific industry risks and business objectives.
• Ability to manage time effectively, work under pressure and meet deadlines.
• Excellent timekeeping and presentation of self  & work.
• Strong interpersonal and negotiation skills.
• Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
• Cert CII qualification is an advantage.

Benefits:

• Pension Scheme – available after 3 months’ of service
• SimplyHealth – available after successful completion of probation period
• Perkbox – available after successful completion of probation period
• Season Ticket Loan – available after successful completion of probation period
• Long Service Award – 5% (5 years, then every 5 years thereafter)
• Death in Service – 4 x annual salary
• 20 days holiday + Bank holidays and 1 additional day for Birthday
• In addition to this, the Branch Manager will get an annual bonus depending on branch successes and performance and this can vary.

Location: East Anglia, Newmarket