BNY
BNY is seeking an Associate for its Complaints team within UK Transfer Agency Operations, located in Manchester, UK, on a hybrid basis. The role involves investigating and resolving client complaints, ensuring compliance with regulatory requirements, and escalating high-risk issues. Candidates should possess relevant experience in financial services and a willingness to develop skills in AI and digital tools. BNY promotes a culture of innovation and inclusivity, recognised through various awards for workplace excellence and sustainability. The company offers competitive compensation, benefits, and a focus on employee wellbeing. BNY is committed to equal employment opportunities.
Associate, Complaints – UK Transfer Agency Operations
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Associate, Complaints to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.
In this role, you’ll make an impact in the following ways:
- Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
- Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
- Escalate any high priority or high risk complaints to manager and analyze data to monitor performance and drive continuous improvement
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor’s degree may be beneficial, but not necessarily required.
- 3-5 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services operational area and/or oversight handling preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Source ⇲
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