Assistant Incident Manager

Job Summary by the careerbalance.co.uk Team:

36Job Description:We currently have an exciting opportunity for 3 dynamic individuals to take on the important role of Assistant Incident Manager based out of our Kemble Court site in Reading.

The Assistant Incident Manager role will be working within the Operational Resilience team to improve the operational resilience of the business by developing emergency response plans in line with the Local Authorities, government and stakeholders’ expectations. You will also support operations in evaluating risks and managing our response to incidents in line with the emergency plans and incident management strategy. This will be to improve our ability to respond effectively to incidents through excellent communications, stakeholder management and continuous improvement.

It is envisaged the successful candidate will be a self-motivated individual who can immerse themselves into the team around them, you need to be very disciplined have the desire to learn from those around you and have a can-do attitude. This role can be demanding at times but very rewarding too in an ever-changing environment

Base Location: Reading – Kemble Court – RG2 6AD

Working Pattern or Hours: 36 Hours (EDA Alternating shift 06:00 -22:00 7 days a week).

What you’ll be doing as an Assistant Incident Manager

• Write internal plans to be used when an incident scenario is in flight and ensure they are fit for purpose, through desktop exercising.
• Understand the external plans that the team will also need to adhere to and comment back to the owners to reflect the capability of Thames Water.
• Ensure the Incident Managers are prepared and understand the internal and external needs for each type of scenario, finding easy ways to collate the information.
• Be able to stand up during incidents to support operations and ensure the people involved understand the format and information required for internal and external stakeholders.
• Ensure effective communication during and after all incidents, both with internal and external stakeholders, customers and regulators, in line with the expectations and requirements of the incident.
• Take part in learning from incidents and feed this back into the planning, through identifying and logging, and participate in continuous improvement activities to improve customer and stakeholder satisfaction, and environmental compliance.
• Utilise all available business decision support systems e.g., Incident Viewer.

What you should bring to the role

• Understanding of Water and Wastewater operations is preferable. But not essential.
• Ability to learn to use appropriate Company IT systems and Office software, as well as specialist Incident Management tools.
• Good decision-making skills, in a risk-based environment.
• Excellent communication skills, both verbal and written.
• Good relationship management and leadership skills.
• Understand operational resilience what it means to Thames Water and how we embed it into our ways of working.
• Ability to work under pressure and effectively prioritise conflicting requirements.
• Previous experience managing operational incidents is preferable. But not essential.

What’s in it for you?

• Competitive salary offering up to £55,000 depending on experience.
• Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) 
• Hybrid working between sites, office and working from home.
• Contributory pension – Defined Contribution – Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear – to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life’s essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointLocation: South East, Greenwich