Assistant General Manager- Crowded House

The Assistant General Manager role at Crowded House involves a combination of leadership, operational management, and strategic oversight. The individual in this position is responsible for ensuring effective team performance and achieving financial goals while maintaining high service standards. Key responsibilities include overseeing recruitment, implementing training sessions, developing the management team, and chairing weekly meetings to set goals. The role also involves upholding guest satisfaction and enforcing company standards, as well as assisting the General Manager with financial oversight, including labour cost control and profitability management.

The Assistant General Manager role is a blend of leadership, operational management, and strategic oversight. Success in this role requires a proactive approach to driving team performance, achieving financial goals, and maintaining the high standards synonymous with Crowded House

Key Responsibilities inc.Team Leadership & Development

• Ensure Bar & Restaurant Managers are fulfilling their responsibilities effectively.

• Oversee recruitment for all roles, with final approval from GM

• Implement and deliver monthly training sessions, supported by structured training schedules.

• Develop the management team by refining job descriptions and fostering continuous improvement among Assistant Managers.

• Chair weekly management meetings to set goals, review achievements, and provide insights into the business’s operational performance.

• Offer weekly and monthly team incentives to drive engagement and achievement of targets.

Guest Experience & Standards

• Uphold the companys ethos by ensuring exceptional guest satisfaction and high service standards.

• Enforce uniform and appearance standards for all team.

• Address performance issues using disciplinary procedures outlined in the company handbook.

Financial Oversight

• Assisting the General Manager with financial performance of the business, including:

  • Labour cost control.

  • Turnover and profitability (wet and dry gross profit).

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