Assistant Estate Manager Weekends

Job Summary by the Career Balance Team:

FirstPort, the UK’s leading residential property service provider, is seeking an Assistant Estate Manager for their retirement-assisted living sector in Gravesend, Kent. The role involves maintaining the safety and security of the development, managing contractors, building a sense of community, and maintaining records. The ideal candidate should have experience in customer service, communication, health and safety, IT, and administration. FirstPort offers benefits such as discounted gym membership and opportunities for growth and progression. They are committed to promoting diversity and have values centered around trust, respect, integrity, innovation, and delivery. Interested candidates can apply by submitting their CV and answering a few questions.

Job Description:External Job Advert
Job Role: Assistant Estate Manager (Ref 2023)
Location:  Gravesend, Kent
Salary: £12.75 per hour
Job Sector: Retirement– Assisted Living
Hours: Alternative Saturday & Sunday 8am-4pm ( 7 hours per week)
The job role

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements. 
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Arrange cover for holidays and illness where necessary
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in, where possible being present to welcome them. 
• Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.

Skills & Experience

• Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication – a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT – able to operate Microsoft Office applications, and confident in learning new systems
• Administration – organised, methodical and experience of keeping accurate records
• Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
Our Values
Trust – We keep our promises. We are open and honest.
Respect – We seek an inclusive environment which promotes empathy and care for each other.
Integrity – We have strong moral principles. We do as we say.
Innovation – We welcome change as a way to nurture a growth mindset.
Delivery – We work together to deliver the most effective solution in a timely manner.
 
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.Location: South East, Gravesend