Application Support Analyst

Computershare is seeking an Application Support Analyst to join their Edinburgh team, which operates in a hybrid work model. This role involves troubleshooting, supporting business units, and managing incidents for a suite of financial applications across the EMEA region. The ideal candidate will possess strong analytical and communication skills, experience in ITIL practices, and a good knowledge of SQL. The company offers a supportive environment focused on employee development, flexible work options, and various rewards aimed at promoting wellbeing and career growth. Interested candidates are encouraged to learn more about the role and the company culture.

Location : Edinburgh, Hybrid
In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at /flex.
We give you a world of potential
We have a very exciting opportunity for an Application Support Analyst to join our team in Edinburgh. The Application Support team is responsible for the support and maintenance of a broad suite of Business, Financial and Operational applications across Computershare’s EMEA region.
We’ve listed below, why we think this role stands out and why this is a great team to join.
Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
You will be working within a supportive department, where the teams are focused on being the best.
You will have the opportunity to work on projects outside of BAU. You will be involved in and delivering key deliverables to support these projects.
Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for.
A role you will love
As an Application Support Analyst, you will be responsible for troubleshooting issues, supporting day-to-day requirements of our business units/clients, providing analysis and recommendations on existing technical solutions, playing a key part in technical projects and key initiatives, and ensuring a quality service is provided to our clients.
This is a hands-on IT focused position, for someone who enjoys working within a fast-paced IT department. You will be responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA’s and deadlines.
Some of the key responsibilities:
Issue debugging and Incident management
Managing problems and delivering continual improvement
Perform data and system analysis
Successful management of change into production
Managing risk within agreed acceptance levels
Facilitate releases and system upgrades into live systems
Ensure system stability and management of live and UAT environments
Monitor systems and act on alerts and system events
Active involvement in Service Transition from development teams
What will you bring to the role?
We’re seeking a passionate, enthusiastic, intuitive and driven IT professional. Someone who is committed to increasing customer satisfaction, breaks down the problem in front of them and looks for continuous improvements.
Some other key skills that you’ll have:
Experience in a relevant Business or IT related role
Strong analytical, troubleshooting and debugging skills
Experience of ITIL practices
Strong communication skills and experience with managing key stakeholders
Ability to work under pressure and meet tight deadlines
Good working knowledge of SQL
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit /careershub.