Ascendion
Job Description: * Production Services Specialist (Production Support Role) x6 Running the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix). * Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Required Skills: * Demonstrate flexibility, navigate […]
Job Description:
* Production Services Specialist (Production Support Role) x6 Running the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix).
* Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
Required Skills:
* Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
* xcellent written and verbal communication skills (English)
* Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & amp.
* Experience in Server-side technologies – SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & amp MuleSoft.
* Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft Strong operating system knowledge in Unix and Windows including strong scripting skills.
* Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
* Knowledge of event driven and schedule driven batch processes Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.
* Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance.
* Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
* Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
* Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
* Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
* Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
* Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
Source ⇲
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