Agency and Commissions Contact Assistant

Job Summary by the careerbalance.co.uk Team:

34Job Description:About The Role
Please note – This is a Customer Service entry level position with room to progress.
Team – Agency & Commission
Working Pattern – Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. 

• Excellent communicator
• Attention to detail
• Able to adapt to business needs

What this role is all about:
As our Agency and Commissions Assistant you will provide professional, efficient and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries. Our customers count on us to be there for them in their time of need. As an Agency and Commissions Assistant, you will play a pivotal role in providing the high level of customer service they expect from Vitality. 
Key Actions

• As an Agency and Commissions Assistant, you will provide professional, efficient, courteous, and accurate assistance to Brokers and Business Consultants regarding commission and agency queries
• The Agency and Commissions Assistant will effectively manage time and work within a team to meet our Service Level Agreement demands
• You will be Investigating, resolving and replying to email queries
• You shall be able to deal with difficult conversations which result in a positive solution

Essential Skills needed to fulfil this role:

• You will have a good command of written and spoken English
• A good understanding of Mathematics
• Previous telephony experience is essential, preferably in a financial services organization
• Experience of communicating orally and in writing with external 3rd parties
• Computer literate including the use of Microsoft office, especially Excel
• Willingness and ability to adapt to changes in technologies and processes
• Enjoy working collaboratively to help your team and wider teams within Vitality, as well as independently
• Ability to prioritise workload and take end to end ownership of broker queries

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company
We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
 
Diversity & Inclusion
We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. 
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.Location: South West, Bournemouth