Administrator (Client Success)

Agena Group

Job Summary by the careerbalance.co.uk Team:

36Job Description:The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions.
Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services.
We provide a wide range of parking management services to help businesses in all sectors. Whether you’re running a 10-space car park or a group of large, complex multi-purpose car parks, our experienced team can help. We go further than a traditional car park management company, working in collaboration with our clients. Our solutions make your life easier, help grow your business, and protect your reputation. Our approach is flexible, based on the needs of our clients.
We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. There are currently four companies in the group, with an ambitious growth plan over the next three to five years.
Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential.
Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth.
We’re here to help you think differently about parking.
What you’ll do
As a new member of our established Account Management team you provide the administration support and customer service to our clients and internal teams. You will deliver an exceptional level of customer service whilst managing a variety of activities.
Duties & Responsibilities
completing all admin duties relating to site set up and compliance
provide a pro-active approach to duties
provide feedback from clients about our service and ensure it is picked up internally by the right people
ensure all sites are compliant with our code of conduct – being ethical is one of our company values
build relationships with clients in writing and on the phone
manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed
look at growth opportunities that align with our sustainability and social value objectives
ensure best practice standards are adhered to
SLA’s and communicate issues in a timely manner
Who you are
Have experience in a customer facing environment
Demonstrate a proven track record of completing office administration tasks to a high standard
Display a passion for new challenges and for opportunities to improve standards to enhance our client relationships
Ambitious, forward thinking and innovative
· You must be able to legally live and work in the UK
· This role is available as part of a hybrid working environment after initial 3-month training
Other information:
Salary: £24,000 with an added commission structure.
Office location: Lancing.
Our whole organisation benefits from hybrid working (if you want it). We want you to feel part of our team so throughout your first 3-months while you are training you will be based on-site.
Working hours: Monday – Friday 9am – 5.30pm
Our selection process is as follows:
Stage one – call with one of our recruitment team
Initial Competency Based Interview (either on Teams or in person)
Presentation (in person so we can give you a tour of the office).
The Agena Group and associated companies are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact Location: Lancing

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