Administrator

Connells Group is seeking an enthusiastic Administrator for their Lettings Department in Annesley. The role involves supporting landlords, tenants, and contractors, while ensuring accurate and timely account processes. Key responsibilities include managing queries, assisting with tenancy issues, and maintaining service levels. The ideal candidate will possess strong customer service skills, effective communication, and the ability to work under pressure. Benefits include comprehensive training, career development opportunities, and various employee perks. The company is committed to diversity and encourages all qualified candidates to apply, even if they do not meet every requirement listed.

Administrator
We are looking for an enthusiastic and highly motivated Administrator to work within our Lettings Department in Annesley .
As Administrator will be responsible for providing support to our Landlords, Tenants, branch network and Contractors. You will be instrumental in ensuring the accounts processes are accurate and delivered in a timely manner, as well as responding to general enquiries for our customers. You will also provide a support service to tenancy support service to branches, landlords and tenants.
What’s in it for you as an Administrator:

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of an Administrator:

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Assisting customers with general tenancy queries
• Dealing promptly and courteously to communication with landlord, tenants, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as an Administrator:

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits for an Administrator:

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
EACS07225