Account Manager

Job Summary by the careerbalance.co.uk Team:

34Job Description:Account Manager
Hours: 35 hours per week
Shift pattern: Monday – Friday 09:00- 17:00
Salary: £30-32,000 dependant of experience , also a discretionary bonus scheme (plus cash for car allowance of £4000 pa)
Location: Remote
Start date: July 2024
Perks
23 days holiday rising to 25 days annual + bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs through excellent customer service . You will have prove experience of an account manager role. You have the ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level. you have the ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. You will have strong verbal and written communication skills along with excellent listening, negotiation and presentation abilities.
THE ROLE
You will be providing a direct line of communication for Appello’s Business to Business (B2B) customers, liaising at all levels and proactively arranging regular reviews. Being accessible & responsive to customers. Build strong and long lasting relationships with our customers and opportunities to upsell our products and services.
Reporting to the Customer Liaison Director, ensuring that, where a customer issue needs an operational business change, this is effectively communicated, actioned and monitored within the business, taking ownership and accountability for seeing this through to completion and keeping the customer & the Appello management team updated.
Working with our customers to gather feedback and to enable Appello to build and develop services to support our customers growth.
There will be considerable interaction with employees within Appello including Management, Telecare, Out of Hours, SLS installations & supply only as well as the contract management and financial functions.
You must be able to produce key information, work at a strategic level where required and be able to identify risk and mitigate this by working collaboratively with the Appello operational and management teams. As a source of knowledge within the business and the voice of the customer, the job holder will be expected to support with processes to assist the customer journey for both existing and new relationships, including quality management, product development, bid & tenders support.
READY TO APPLY
If you are interested in this role please upload your CV and complete the application questions!
OTHER INFORMATION
This is an exciting time at the Appello Group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on Location: New Milton