1st line support

Network IT Recruitment

Job Summary by the careerbalance.co.uk Team:

87Job Description:Job Title: 1st Line Support Engineer
Location: Wymondham (5 days on site)
Are you passionate about providing excellent IT support? We are looking for a dedicated 1st Line Support Engineer to join our team in Wymondham, playing a crucial role in delivering top-notch support to our clients both via cloud and on-premises solutions.

  • Client Support: Offer exceptional 1st line support to clients, addressing queries, resolving issues, and ensuring a smooth IT experience.
  • Hyper-V and VMware Knowledge: Familiarity with vitalisation¬†technologies, including Hyper-V and VMware.
  • Active Directory Proficiency: Basic understanding and troubleshooting skills related to Active Directory.
  • O365 Expertise: Experience with O365 applications, including Intune, SharePoint, and Exchange.


  • Previous experience in 1st Line Support roles.
  • Familiarity with Hyper-V and VMware technologies.
  • Basic understanding of Active Directory.
  • Proficiency in O365 applications (Intune, SharePoint, Exchange).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills for providing client support.
  • Enthusiastic and eager to learn.

Location: East Anglia, Wymondham

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