HIRING PEOPLE
A leading IT support company is seeking a 1st Line Engineer to join their innovative team, which supports regulated businesses and charities across the UK. This full-time remote role offers an opportunity to provide responsive support, meet KPIs, and contribute to IT projects while fostering strong client relationships. Candidates should have 1-2 years of experience in a similar role, familiarity with various tech stacks, and excellent communication skills. The position offers a salary of £24,000 to £26,000, 30 days of paid holiday, and a culture focused on continuous learning and personal development.
Are you ready to grow your IT career with a company that values your input, invests in your development, and gives you the freedom to work from anywhere? Our client is offering an exciting opportunity for a 1st Line Engineer to join a dynamic, forward-thinking team that supports regulated businesses and charities across the UK. This is more than just a helpdesk role, it’s a chance to play a key part in delivering real solutions, building strong client relationships, and contributing to projects that make a difference. If you’re someone who thrives on solving problems, values continuous learning, and wants to be part of a company that recognises your impact, this role is for you.
Our client is not your average IT support company. They’re a trusted technology partner to regulated businesses and charities across the UK, providing everything from cutting-edge connectivity to complete hardware, software, and cybersecurity solutions. Their mission? To help clients transform technology from a cost into a true business asset. The company handle everything so that their customers don’t have to lift a finger.
What You’ll Be Doing:
- Provide responsive 1st Line support
- Meet KPIs and contribute to continuous improvement
- Play a role in delivering IT projects
- Constantly seek to grow your skills and improve internal processes
This is a full-time remote position, Monday-Friday, 9am-6pm UK time. Some occasional out-of-hours or weekend work may be required.
What We’re Looking For:
Must-haves:
- 1-2+ years in a 1st Line Support role
- Experience within a Managed Service Provider (MSP)
- Comfortable across Microsoft, Apple, and Google tech stacks
- Strong grasp of service delivery best practices
- Excellent communication and organisational skills
- Ability to think creatively and manage client relationships
- Be London based to attend client sites
Bonus points for:
- Knowledge of ConnectWise PSA, NinjaRMM, and Barracuda
- Experience ordering hardware, managing staff changes & licensing
- Drive for continuous personal and professional development
You’ll thrive here if you’re a team player who’s reliable, process-driven, and always thinking a step ahead.
What’s In It For You?
- £24,000 – £26,000 per year (gross), depending on experience
- 100% remote – work from anywhere
- 30 days paid holiday, including bank holidays
- Annual pay reviews based on performance and holiday usage
- Clear KPIs, structured onboarding, and a culture of continuous learning
Ready to Make Your Mark?
If you’re someone who brings integrity, curiosity, and a passion for solving problems, we want to hear from you. Join a team where your input matters, your growth is supported, and your work truly makes an impact.
Apply now and become the trusted tech hero our clients rely on!
Source ⇲
joblookup.com