Triage Technician

Job Summary by the careerbalance.co.uk Team:

87Job Description:

Triage Technician
Loughborough
Monday – Friday Days
£25,000 – £37,000 per annum DOE

Ideal Recruit are looking for a Triage Technician to join our client’s company in Loughborough. This is an exciting opportunity to work for one of the most reputable companies in the industry, who really look after their staff.

The Role:
Our client are looking for a qualified Technician to join and supplement our existing team, responsible for carrying out the initial “triage” diagnostic routines, liaising directly with customers, understanding their concerns regarding their vehicle, performing road-tests in order to specifically identify the initial reason for bookings and trying to replicate faults as described by the customer. You will be expected to carry out smaller repairs in order to get the customer on their way in the most efficient, customer friendly way. You will be the primary mechanical conduit working between our front counter team and workshop control in a professional and safe manner as assigned and in accordance with dealer and factory standards.

Key Responsibilities:

• Inspect customers’ vehicles, prior to entering the workshop
• Facilitate road tests to identify specific customer concerns
• Undertake initial diagnosis of repair requirements to vehicles
• Carry out vehicle maintenance and repair in a safe and efficient manner to MOT and manufacturer standards
• Procure and fit parts required to complete the work instructions as per company policy.
• Ensure a final inspection of all work is implemented and when requested, fully test if safety related or a customer concern.
• Record accurate details of work done on Repair Order and other information required by policy and statutory procedure.
• Compliance with Departmental and Company Policy, Statutory Legislation, Health and Safety, CVP
• Participate in on-going training and development to ensure product and service knowledge is up to date.
• Mentor and provide guidance to apprentice technicians, where applicable.

Skills/Experience/Qualifications:
You will be a Level 3 qualified vehicle technician with a full UK driving licence, ideally with manufacturer experience. In addition to your prior experience, you will be able to demonstrate the following skills:

• Excellent and efficient problem-solving skills and strong attention to detail
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Extremely well presented, as a shirt and (clip on) tie may be required
• Outstanding organisation and time management skills with the ability to work to deadlines

For a confidential discussion contact Sean King @ Ideal Recruit Warrington.

Unfortunately, due to a high number of applicants only those who are shortlisted for this position will be contacted, please take a look at our website for other positions available.

Ideal Recruit acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at

Location: Loughborough, Leicestershire